Terms of Service

1. Acceptance of Terms

By accessing or using HelioSign's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not access or use our services.

2. Description of Service

HelioSign provides electronic signature and document management services. Our platform allows you to:

• Upload and prepare documents for electronic signature
• Send documents to recipients for signing
• Collect and manage electronic signatures
• Store and organize signed documents
• Generate audit trails and compliance reports

3. User Accounts

To use our services, you must create an account and provide accurate information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains current and accurate

4. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload malicious software or harmful content
• Attempt to gain unauthorized access to our systems
• Use our services for fraudulent or deceptive purposes
• Interfere with or disrupt our services

5. Electronic Signatures

By using our electronic signature services, you acknowledge and agree that:

• Electronic signatures have the same legal effect as handwritten signatures
• You consent to conducting transactions electronically
• You are responsible for verifying the identity of signers when required
• Signed documents are legally binding according to applicable laws

6. Data and Content

You retain ownership of your content and data. By using our services, you grant us a limited license to:

• Store and process your documents to provide our services
• Transmit documents to designated recipients
• Generate audit trails and compliance reports
• Backup and secure your data

We do not claim ownership of your content and will not use it for purposes other than providing our services.

7. Payment Terms

Paid services are billed in advance on a monthly or annual basis. Payment terms include:

• Fees are non-refundable except as expressly stated
• You authorize us to charge your payment method
• Failure to pay may result in service suspension
• We may change pricing with 30 days' notice

8. Service Availability

While we strive for high availability, we do not guarantee uninterrupted service. Our services may be temporarily unavailable due to:

• Scheduled maintenance
• Emergency maintenance
• Third-party service disruptions
• Force majeure events

9. Intellectual Property

Our services and platform are protected by intellectual property laws. You may not:

• Copy, modify, or create derivative works of our software
• Reverse engineer or attempt to extract source code
• Remove or alter copyright notices
• Use our trademarks without permission

10. Disclaimers

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free operation
• Accuracy or completeness of information

11. Limitation of Liability

To the maximum extent permitted by law, HelioSign shall not be liable for any indirect, incidental, special, or consequential damages, including:

• Loss of profits, data, or business opportunities
• Service interruptions or delays
• Third-party actions or inactions
• Unauthorized access to your data

Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless HelioSign from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these terms
• Your violation of applicable laws
• Content you submit or transmit

13. Termination

Either party may terminate your account at any time. Upon termination:

• Your access to our services will cease
• You remain responsible for any outstanding fees
• We may delete your data after a reasonable grace period
• Provisions regarding liability and indemnification survive

14. Governing Law

These terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of San Francisco County, California.

15. Changes to Terms

We may modify these terms at any time. We will notify you of material changes by email or through our platform. Continued use of our services after changes constitutes acceptance of the new terms.

16. Contact Information

If you have questions about these Terms of Service, please contact us: