Cookie Policy
Last updated: September 4, 2025
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, such as your preferences and settings, which can make your next visit easier and the site more useful to you.
How We Use Cookies
HelioSign uses cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences and settings
- Improve the performance and functionality of our platform
- Analyze how our services are used
- Provide personalized experiences
- Ensure security and prevent fraud
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility.
- Authentication and session management
- Security and fraud prevention
- Load balancing and performance
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and providing personalized content.
- Language and region preferences
- User interface preferences
- Form auto-fill information
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Google Analytics for usage statistics
- Performance monitoring and optimization
- Error tracking and debugging
Marketing Cookies
These cookies are used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.
- Advertising campaign tracking
- Social media integration
- Retargeting and personalization
Third-Party Cookies
We may use third-party services that place cookies on your device. These include:
- Google Analytics: For website analytics and performance monitoring
- Stripe: For secure payment processing
- Intercom: For customer support and communication
- Social Media Platforms: For social sharing and integration
These third parties have their own privacy policies governing the use of cookies.
Managing Your Cookie Preferences
You have several options for managing cookies:
Browser Settings
Most web browsers allow you to control cookies through their settings preferences:
- Block all cookies
- Block third-party cookies only
- Delete cookies when you close your browser
- Get notifications when cookies are set
Cookie Consent Manager
When you first visit our website, you'll see a cookie consent banner that allows you to choose which types of cookies to accept. You can change your preferences at any time by clicking the "Cookie Settings" link in our footer.
Opt-Out Links
You can opt out of specific tracking services:
Impact of Disabling Cookies
Please note that disabling certain cookies may affect the functionality of our website:
- You may need to re-enter information more frequently
- Some features may not work properly
- Your user experience may be less personalized
- Security features may be compromised
Cookie Retention
Different cookies are stored for different periods:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period (typically 1-24 months)
- Essential Cookies: May be stored for up to 2 years for security purposes
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
HelioSign Privacy Team
Email: privacy@heliosign.com
Address: 123 Technology Drive, San Francisco, CA 94105
Quick Cookie Guide
Essential
Required for basic site functionality
Functional
Enhance user experience and preferences
Analytics
Help us understand how you use our site
Marketing
Show relevant ads and measure campaigns