Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, upload documents, or contact us for support. This includes:

• Personal information like your name, email address, and company details
• Documents and files you upload to our platform
• Communication preferences and support interactions
• Payment information (processed securely through our payment providers)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your documents and facilitate electronic signatures
• Send you important notifications about your account and documents
• Provide customer support and respond to your inquiries
• Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To facilitate document signing (sharing documents with designated recipients)
• With service providers who assist us in operating our platform
• When required by law or to protect our rights and safety

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• 256-bit SSL encryption for data in transit
• AES-256 encryption for data at rest
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Access controls and authentication requirements

5. Data Retention

We retain your personal information for as long as necessary to provide you with our services and as required by applicable law. Specifically:

• Account information is retained while your account is active
• Signed documents are retained for the lifetime of your account
• Audit logs and security records are retained for compliance purposes
• You can request deletion of your data subject to legal and contractual obligations

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of your personal information
• Correction: You can update or correct your personal information
• Deletion: You can request deletion of your personal information
• Portability: You can request your data in a portable format
• Objection: You can object to certain processing activities

To exercise these rights, please contact us at privacy@heliosign.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Other lawful transfer mechanisms as applicable

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our platform. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

12. Compliance

HelioSign is committed to compliance with applicable privacy laws, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Health Insurance Portability and Accountability Act (HIPAA)
• Other applicable local and international privacy regulations